ООО «Остек-ЭТК»
Молодогвардейская ул., д. 7, стр. 4, Москва, Россия, 121467
Тел.: +7 (495) 788-44-44, факс: +7 (495) 788-44-42,
www.ostec-group.ru, info@ostec-group.ru, etc@ostec-group.ru
ИНН 7731481052, КПП 773101001, ОГРН 5147746189058,
ОКПО 17183453

Customer support

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Customer Support

The essential task in maintaining the long-term cooperation with our customers is to ensure the efficiency of the equipment that we have retooled the customer with. As part of the continuous customer support, we provide comprehensive service to manufacturers. Technical and technological follow-up is arranged by our customer support centre:

  • more than 50 service engineers;
  • professionals with over 22 years of working experience;
  • more than 30 types of services available;
  • a wide range of spare parts and technological materials in stock;
  • warranty and after warranty support;
  • working 24/7/365.

To improve the competence of our service engineers, we organise and retrain our personnel at the suppliers’ training centres. With the help of the acquired knowledge, our experts develop engineering guides that are used by the personnel of the manufacturing companies.


Functions of the customer
support centre

  • warranty maintenance and after-sales service;
  • conducting of seminars and training courses for personnel;
  • analysis and development of technological processes;
  • supply of consumables and spare parts;
  • various maintenance programmes.